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Proposed Rules to Limit Unwanted Calls Will Not Protect Consumers, Says CTIA

The proposed rules will not protect consumers and will limit consumer’s ability to receive important messages from carriers.

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Image from DFT Communications

WASHINGTON, June 5, 2023 – Wireless trade association CTIA expressed concerns with provisions in the Federal Communications Commission’s Notice of Proposed Rulemaking released in May that would strengthen consumer consent for robocalls and robotexts by allowing consumers to decide which robocalls and texts they wish to receive.  

The draft proposals will not protect consumers and instead will “limit the ability of consumers to receive important, time-sensitive information about their wireless service,” said CTIA. These time-sensitive messages can include bill reminders, international roaming alerts, and fraud alerts, among others.  

The notice as currently written does not acknowledge any record support, policy reason or benefits that the proposed limitations to the current framework would deliver, read the report by CTIA. 

CTIA urged the FCC to add questions to the notice to clarify the unique relationship between wireless service providers and their consumers and the substantial consumer benefits that have resulted under the current framework. 

The action is a response to the rising number of telemarketing and robocalls, stated the Notice. “We believe the rules the commission adopts here strike an appropriate balance between maximizing consumer privacy protections and avoiding imposing undue burdens on telemarketers,” read the Notice. 

The Notice seeks to revise the current Telephone Consumer Protection Act rules and adopt new ones that would provide consumers with options for avoiding unwanted telephone solicitations. The ruling would include a national do-not-call registry for all telemarketing calls. 

 

Contributing Reporter Teralyn Whipple, who joined Broadband Breakfast in 2022, studied marketing at Brigham Young University. She has reported extensively on broadband infrastructure, investments and deployment. She has also headed marketing campaigns for several small companies.

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Broadband's Impact

CES 2024: FCC Commissioners Talk Net Neutrality, Spectrum, Favorite Gadgets

Commissioners Brendan Carr and Anna Gomez spoke at the event’s ‘Conversation with a Commissioner’ panel.

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LAS VEGAS, January 10, 2024 – Federal Communications Commissioners Brendan Carr and Anna Gomez talked net neutrality, spectrum policy, and their favorite pieces of tech at CES on Wednesday.

Carr serves as the FCC’s senior Republican, first confirmed as a commissioner in 2017. Gomez was confirmed in September 2023, ending years of an even split and giving Democrats a 3-2 majority.

Net neutrality

Carr has been an outspoken critic of the Commission’s effort to reinstate net neutrality rules. After approving the measure along party lines, the FCC moved forward with a proposal to do so in October and is accepting comments on the plan until January 17. 

The move would classify broadband as a telecommunications service under Title II of the Communications Act of 1934, opening internet providers up to more regulatory oversight from the Commission.

Carr took a similar tack on Wednesday, calling Title II a “backwards looking regime that made sense in the 1930s,” but expressed some support for less expansive, “common sense” legislation on the issue.

“This idea that we should, as a consumer, not see blocking, throttling, anti-competitive discrimination, these core sets of bright line ‘net neutrality’ rules, are ones I think are broadly agreed upon,” he said.

Gomez defended more comprehensive regulation, saying broadband is “central to everybody’s lives, and it really is important, I think, to have guardrails on the service to make sure that all consumers are benefiting from a competitive, innovative product.”

“We don’t have a national framework to ensure that, instead we have a patchwork of state laws,” she said.

Spectrum

Gomez said she would “really love to see the FCC’s spectrum auction authority re-upped, so to speak.”

The Commission’s ability to auction off bands of electromagnetic spectrum for commercial use expired for the first time in March 2023. Commissioners have pushed lawmakers in Congress to reinstate it, but efforts have stalled. A stopgap measure passed in December giving the FCC the ability to issue spectrum licenses that had been purchased before the authority expired, but the path for blanket authority remains unclear. 

“I don’t think people appreciate how long it takes to actually get a spectrum auction done. There’s so much pre-work that has to be done, and we can’t do any of that” without the authority, she said.

Carr agreed, both that Congress should reinstate the Commission’s auction authority and that the process of getting spectrum out the door often takes years of time and effort.

He also criticized the White House’s National Spectrum Strategy, a plan for studying nearly 2,800 MHz of spectrum for potential repurposing and improving the nation’s spectrum pipeline, saying the U.S. needs to move faster on making spectrum available to remain competitive.

“Under the last administration we freed up something like 6,000 MHz of spectrum just for licensed use, in addition to thousands of megahertz for unlicensed as well. The National Spectrum Strategy that the administration just put out says that we’re going to study, not free up, but study 2,800,” he said.

Favorite gadgets

Asked about her favorite piece of tech from the CES floor so far, Gomez said “I like the little Samsung robot.” The company unveiled on Monday a small ball-shaped robot called Ballie with a built-in projector.

Carr said his favorite technology that uses unlicensed spectrum is his Bluetooth headset.

“I’m almost exclusively on that thing,” he said.

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FCC

CTIA Urges FCC Extension for Implementing SIM Swap Safeguards

The wireless association is asking for more time because of technical complexities of new rules.

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Photo of SIM cards from Rawpixel

WASHINGTON, January 10, 2024 – Wireless Association CTIA has formally petitioned the Federal Communications Commission for an extended deadline regarding the implementation of newly adopted rules aimed at safeguarding cell phone consumers from SIM swap and port-out fraud. 

The petition, filed on Monday, challenges the feasibility of wireless providers complying within the current six-month timeframe set by the FCC.

At the heart of the issue is the industry’s need for additional time to enact the protocols outlined in the FCC’s recent regulations. These rules mandate wireless providers to adopt more secure authentication methods before redirecting a customer’s phone number to a new device or provider. Additionally, providers are required to promptly notify customers about any SIM changes or port-out requests made on their accounts, further fortifying protection against fraudulent activities.

SIM swapping and port-out fraud have become rampant forms of identity theft, enabling perpetrators to wrest control of consumers’ cell phones by persuading carriers to transfer service to the fraudster’s possession or a new carrier’s account.

The crux of CTIA’s argument centers on the technical complexities involved in implementing these security measures across their systems. It emphasizes that the development of an account lock feature for customer use, a pivotal requirement of the new regulations, necessitates substantial system and database updates that will be both operationally intricate and costly.

In its petition, CTIA highlights the industry’s operational reality, pointing out that the standard time frame for IT-intensive system updates typically spans a full 18 months. They underscore that while this duration is customary, legacy systems pose even more substantial challenges.

The FCC’s rules, adopted during its November 15, 2023 open meeting, were intended to offer consumers enhanced protection by necessitating stricter authentication processes and immediate notifications regarding SIM changes and port-out requests. 

However, the final version of these rules differed from the initial proposals, veering toward additional provisions such as customer notification for failed authentication in SIM swap requests and broadening limits on employee access to Customer Proprietary Network Information to apply to all telecommunications service providers, not solely wireless entities.

The FCC has the option to issue a memorandum or order that modifies the rules or confirms that there will be no changes made.

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FCC

FCC Unveils Plans to Phase Out Affordable Connectivity Program

Despite efforts to secure additional funding, the FCC is initiating steps to cease new enrollments and establish an official end-date.

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Photo of Jessica Rosenworcel from University of Michigan's Gerald R. Ford School of Public Policy.

WASHINGTON, January 9, 2024 – The Federal Communications Commission on Monday announced its gradual phase-out plan for the Affordable Connectivity Program, intending to formally establish the program’s end date should congressional efforts to sustain it remain absent.

The FCC will begin efforts this week to set a date on when new program enrollment will cease. Subsequently, the commission will embark on establishing the program’s official end date, projected for April. This determination aligns with the anticipated depletion of the initial $14.2 billion in ACP funds based on current enrollment.

The FCC, in a letter to Congress dated Monday, proposed next steps to allow time to inform participating households, providers, and stakeholders of forthcoming changes. 

The ACP assists at least 23 million American households in maintaining their monthly internet subscription by providing a discount of up to $30 per month toward internet service and up to $75 per month for eligible households in high-cost areas and on tribal lands.

The letter penned by FCC Chief Jessica Rosenworcel highlighted the program’s jeopardy and iterated the need for Congress to urgently allocate $6 billion in funding to secure the program’s continuity. 

The FCC said it remains committed to supporting congressional efforts aimed at securing the necessary funding to sustain and expand the ACP, but is taking necessary steps to ensure ACP participants are well-informed of the effects of the program’s end.

The FCC letter raises concerns that ending the ACP could undermine the success of $42.5 billion in rural broadband network deployments subsidized by the Broadband, Equity, Access, and Deployment program, on account of rural households enrolling in the ACP at a higher rate than their urban counterparts.

“In summary, the ACP is in jeopardy and, absent additional funding, we could lose the significant progress this program has made towards closing the digital divide,” Rosenworcel put forth. “The commission stands ready to assist Congress with any efforts to fully fund the ACP into the future.”

There were no successful efforts to introduce legislation to extend program funding during the 118th Congress, though last year saw numerous appeals to sustain the program. 

President Joe Biden submitted a formal request in October to Congress for an additional $6 billion to fund the ACP until the end of 2024. 

Additional public support for the program was expressed by 45 bipartisan members of Congress advocating for the extension of ACP in August, along with 26 governors urging Senate leaders to maintain funding the program last November.

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