Broadband Mapping & Data
Tom Reid: Accountability in Broadband Maps Necessary for BEAD to Achieve Mission
The sheer magnitude of the overstatements in the FCC’s map makes the challenge process untenable.
With millions of American households stranded in the digital desert, we need to achieve accountability in broadband to make sure the Broadband Equity, Access and Deployment funding achieves its mission. The broadband gaps can be readily identified despite the air of mystery surrounding the topic.
Broadband improvements have been constrained for decades by inaccurate maps, yet the Federal Communications Commission continues to accept dramatically exaggerated availability and capacity claims from internet service providers. The cumbersome challenge process requires consumers and units of government to prove a negative — a logical fallacy.
The Reid Consulting Group and other parties, including Microsoft, have developed robust algorithms to reliably identify actual broadband availability. RCG utilizes Ookla Speedtest Intelligence data due to the large quantity of consumer-initiated tests. In Ohio, as an example, we draw on more than 16 million speed tests reflecting the lived experience from millions of households. We combine the speed test findings with FCC and Census data to deliver irrefutable identification of unserved and underserved locations.
Such methodologies offer State Broadband Leaders the opportunity to reverse the burden of proof in the BEAD program, requiring that ISPs submit concrete evidence supporting their availability and speed claims. As an example, in Ohio, RCG’s maps were accepted as proof of unserved status for the 2022 state grant program. BroadbandOhio then required ISPs to submit substantial proof in their challenge process. In other words, the ISP’s were tasked with proving a positive instead of expecting citizens to prove a negative.
ISPs and the FCC denounce crowdsourced data unless conducted under unusually restrictive conditions. The ISPs have successfully promoted unsubstantiated myths regarding the value of consumer-initiated speed tests.
Myth: Bad tests are because of poor Wi-Fi.
Reality: RCG eliminates speed tests with weak Wi-Fi and includes GPS enabled wired devices. Even first-generation Wi-Fi would saturate a 25 Megabits per second download and 3 Mbps upload connection.
Myth: Residents only subscribe to low-speed packages.
Reality: According to the National Rural Electric Cooperative Association, in areas where rural electric cooperatives offer broadband, 25 to 33 percent of rural subscribers opt for the top speed tier offered. We can clearly see this trend in areas where fiber has been deployed in recent years, as described later in this article.
Myth: People only test when there is a problem.
Reality: Network problems prompt tests, as do resolutions of problems. RCG recommends focusing on the maximum speed test results to eliminate this “unhappy customer effect.”
Finding the truth: Broadband and the lived experience
In Ohio, RCG analyzed more than 14 million consumer-initiated speed tests over a three-year period. The data reveals a clear pattern of carrier overstatement. The stark visual contrast between the two maps is hard to ignore — and while this study is focused on Ohio, the issue remains nationwide in scope. The sheer magnitude of the overstatements makes the FCC challenge process untenable.
RCG utilized the “maximum speeds ever seen” at a location for generating maps and coverage figures, but we also examined the results from the average of speed test. Switching between average and maximum speeds does not change the overall picture of broadband availability. As an example, Figure 2 focuses on an area around Bolivar, Missouri. Looking at the maximum speed turns Bolivar itself a deeper green, meaning “better served,” but the rural areas around Bolivar remain predominantly red, meaning “unserved.” The preponderance of evidence clearly demonstrates that much of the rural area around Bolivar remains unserved, even at maximum speeds.
When rating broadband availability in the Bolivar area at the Census block level and overlaying with ISP coverage claims at the H3 R8 level, you can see that many of the unserved and underserved areas have been reported as served to the FCC by ISPs (Figure 3).
Zooming out to examine the entirety of Missouri (Figure 4), the pattern of ISP overstatement becomes quite clear. According to the FCC maps, most of the state is served, whereas the analysis conducted by RCG shows that significant areas remain in need of broadband investment. As with Ohio, the scope of the overstatement in Missouri presents an unreasonable burden on the public to challenge.
Showing Progress: Change of State Analysis
Change-of-state analysis taps progressive releases of Ookla records to identify areas where broadband speeds have set new highs. This approach works not only for grant funded projects but also private investments. The area surrounding Byesville, Ohio (Figure 5) reveals a significant uptick in test volume, test locations, and speeds from 2020 to 2022. Side-by-side comparison shows a large number of “green” (served) speed test locations where there used to be only “red” (unserved) and “orange” (underserved) results. This change is a direct result of a Charter Communications Rural Digital Opportunity Fund deployment.
State Broadband Leaders can use these capabilities to document progress and identify lagging projects. Any service area will always exhibit a mix of speed test results. Even in an area like Byesville where fiber-to-the-home has been deployed, not all the location “dots” will turn green. However, the preponderance of evidence clearly shows that a funded ISP — in this case, Charter — has made good on its commitment to expanded broadband access. ISPs can help by conducting speed tests at the time of installation from the customer’s premises and by increasing minimum packages to 100/20 Mbps or higher.
There is no mystery to solve — we know how to identify areas lacking broadband services. For many rural Americans, even their telephone services have become unreliable, still dependent on the now-decrepit copper cables built in the 1940s through 1960s. We all depend on a healthy rural economy for our food, water and energy. Let’s make the commitment to build the infrastructure needed to bring these households into the internet age — starting by bringing reality and accountability to the availability maps.
Tom Reid is the president of Reid Consulting Group, a firm specializing in broadband. They work with clients to generate insights, create actionable plans, and identify funding sources to connect unserved and underserved areas. RCG’s engagements in eight states have delivered 6,000 miles of fiber construction with a total project value of $1.6 billion and has secured over $330 million in grant funds on behalf of clients. This piece is exclusive to Broadband Breakfast.
Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views expressed in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.
Broadband Mapping & Data
Bruce Kushnick: Look Overseas, America’s Prices for Broadband are Out of Control
America’s prices are 5–10 times higher than comparable data from other countries.
This chart, taken from the European Union Report on Broadband, shows that a triple play — phone, cable TV, broadband-Internet, can cost about 36 Euros for a service with 30–100 Mbps speeds, and 21 Euros for a stand alone service.
The average U.S. triple play is about $220.00 a month, and with an exchange rate of 1 Euro=$1.09 Dollars, the overcharging, which we documented, is $150+ a month — or more.
The Digital Divide was created, in large part, because prices are unaffordable, and America is now paying for over 20 million low-income families to have broadband — up to $30. a month allowance.
America’s prices are out of control, yet where are the investigations and audits to explain how overseas prices are a fraction of what we are paying in the U.S.? And why are we giving billions to the companies that helped to create the Digital Divide in the first place?
We assembled our previous research with new findings in this new series, using both 3rd party expert analysis as well as actual examples from December 2023, comparing and detailing the out of control US prices vs the services of free Telecom in France and Spectrum-Charter in New York City.
America’s broken promises and the state 5-year broken broadband plans
America’s prices for broadband have made high speed internet unaffordable for many households, Moreover, the pandemic revealed a major Digital Divide where whole areas of the U.S. were never upgraded to fiber optic networks, much less high speed services even over the copper wires. Thus, no competition to lower rates.
And every state now has plans to ‘bridge the Digital Divide’, but in all of the state broadband plans, none have addressed how the Divide started in their state or about the massive financial price divide between America and the EU or Asian countries that charge a fraction of the prices charged in the US.
Over $150 billion is being given out in state and federal government subsidies over the next few years, and much of It going to the companies that helped to create the Digital Divide.
The states must investigate the core issues as they impact almost every FCC, NTIA, FTC, Congressional and state current and future actions.
The opening chart tells the tale of how the European countries did not allow for massive multiple additional made up fees, such as the Broadcast-Sports fee ($27.90 on a Spectrum Triple Play). Moreover, the services do not charge ridiculous prices for equipment, such as set top box, that is required to use the service. Also, because there is competition, customers have choices and prices have not skyrocketed, but are actually going down.
America’s prices are 5–10 times higher than comparable data from other countries
How can America’s prices for the stand-alone, double and triple play — (phone, cable TV and ISP-broadband) be 5–10 times more when comparing data from other countries, as highlighted in the European Union Commission’s report, published July 2022 for the year 2021. And, as the report details, even basic stand-alone high speed broadband prices overseas are a fraction of what we’re paying in the U.S.
- America’s “Double play” — high speed broadband and phone service — is being overcharged, on average, almost $75 a month — a whopping $900 a year.
- The “Triple play” is being overcharged by $180 a month on average; this comes to overcharged, over $2,200 for the triple play.
The current triple play in America, after the promotional prices end, is now around $220.00 a month, yet overseas, the average was around $40 a month, but the prices overseas are in decline. However, in some countries, it can be as low as $23.00 for 200 Mbps or more; only $15 for the double play.
According to the EU report, we’ve even been beaten out by Bulgaria, Romania and let’s not forget Slovakia:
- “Overall, Lithuania and Romania have the most attractive prices for broadband internet in the EU. All the offers in these countries belong to the cluster of the least expensive countries in their respective baskets. Bulgaria, Latvia and Slovakia follow. Poland, Hungary, France and Spain have low prices especially for Triple Play.”
But when the EU report says prices are “attractive”, we are talking $10–12 bucks a month for stand-alone broadband and $20–23 for the triple play, with speed of 200 Mbps or more.
By the way, Bulgaria does get Netflix and their Top 10 shows are close to America’s viewing.
How is it possible that America’s Triple Play is $150-$200 a month over what is being charged overseas? That’s over $2,200.00 a year ‘extra’ being charged to families — including low-income families and fixed income seniors. This is on top of the fact that there could be only one or no providers of high-speed services in the rural regions or in low-income neighborhoods of cities.
It would be one thing if it was a small differential between the overseas EU group and others price of service, but this is a difference that is too large to be ignored.
What are the underlying issues?
No Serious Competition to keep market forces and rate increases at bay. First, AT&T et al. failed to show up with high-speed competition to keep the cable companies, the other group of providers that use a wired connection, in check. For example, in CA, AT&T-Pac Bell had obligations to bring fiber optic broadband throughout the state and our maps showed that much of AT&T’s entire Los Angeles county region had been left to deteriorate and not upgraded as promised with fiber optic infrastructure.
Made-up Fees and surcharges are out of control. One of the sleaziest practices in the US has become the addition of made-up taxes, fees and surcharges that are not mandated or government sanctioned. This is being done so that the companies can quote a price that is missing 20–40% of the total costs,
Made-Up Taxes include:
- Broadcast and Sports surcharge: $15–24.00 a month
- Cost Recovery Fee: $1.99–2.99
- Admin Fees: $1.49-$2.99 per month
- Pass-through taxes, Gross receipts tax, telecom taxes
The largest and most egregious added fee is now the Sports and Broadcast surcharge, which is really 2 separate charges that have been merged in many cases:
“Made-up, Broadcast-Sports Fees Up 820%; Overcharging $250+ a Year — then Quintuple-Taxed, Fee’d and Surcharged.” This article was written in December 2021, and along the way there have been increases bringing the total charge on the Spectrum NY June 2022 bill to $23.70 a month. This one fee on the Spectrum NY Triple play bill is more than the entire charges for a triple play in many overseas EU countries.
This charge went up to $27.90 a month extra in 2023. That is an overall increase of 1,140%.
- Quadruple Taxed, Fee’d and Surcharged. — If the increases to this one fee is not enough, there are made-up taxes, fees and surcharges being applied to this fee as it is considered ‘revenue’ to the company and is taxed as such. And some of these surcharges are actually tax pass-throughs where the company gets to have the customer pay the company’s taxes.
- It is impossible to calculate the exact tax assessment as there is no ‘Rosetta Stone’ to be able to unravel how each tax, fee and surcharge is applied.
But, considering that basic telecom taxes can be 12–20% depending on the city and state, if a 15% tax is applied, that would add an additional $3.55 more per month.
- Not included in the advertised price: To add irony to obfuscation, this fee is never included in the advertised rates, nor is it added completely in the promotional price, making the increases after the promotion even more egregious.
- Not included in the EU statistics for the U.S. Triple Play: Ironically, the EU informed us that they do not include the extra charges and fees in the US because — well, the other countries only have a VAT (Value Added Tax), and not the made-up fees.
- No Oversight, No Audits; Regulators Failed U.S.: The idea that a state-franchised cable service or the Holding Companies that control the state telecommunications public utility can just make up fees and add them to bills with no one asking for a cost analysis or some other justification to raise this make-believe charge, should have the peanut gallery screaming.
- Public has Amnesia: No one knows who these local telecom companies are or what they’ve been able to get away with. And virtually no one could answer basic questions about who the companies are or the services they offer.
- Let’s give government subsidies to keep America in a perpetual state of “Please Sir May I have another?” Currently there are subsidies being given to low-income families to go online, which are then handed over to the same companies that have caused this Divide in the first place; i.e.; a new flavor of Corporate Welfare. We will address these issues in an upcoming story.
The telecom holding companies that control the critical infrastructure wires, towers and antennas created the Digital Divide. They also control the pricing of all services, wireline, wireless, broadband, internet and even cable, and as we will discuss, they also were able to manipulate the accounting formulas to have the state telecom utility act as a cash machine to fund, illegally, the other lines of business.
America must go after these cooked books and must clean up the mess. There is plenty of money to get America upgraded, and it must be seen as the first step in LA County to clean up the mess and decades of public policy and regulatory issues.
Government subsidies, both state and federal, to companies who have created the Digital Divide and can control the prices and profits over the public utility wires needs immediate investigations — not more gifts of largesse.
Bruce Kushnick is Executive Director of New Networks Institute and a founding member of the Irregulators. He has been a telecom analyst for 40 years, and playing the piano for 65 years. A version of this piece originally appeared on Medium on January 9, 2024, and is reprinted with permission.
Broadband Breakfast accepts commentary from informed observers of the broadband scene. Please send pieces to commentary@breakfast.media. The views expressed in Expert Opinion pieces do not necessarily reflect the views of Broadband Breakfast and Breakfast Media LLC.
Broadband Mapping & Data
Broadband Measurement Summit Announced for March 7
With state broadband challenges underway, Broadband Measurement Summit brings BEAD into dialogue with FCC nutrition labels.
WASHINGTON, January 9, 2024 – Broadband Breakfast is pleased to announce the Broadband Measurement Summit on Thursday, March 7, in Washington, D.C.
This new one-day event will run from 8:30 a.m. to 3:30 p.m. and brings together the top stakeholders in understanding broadband speeds, prices, availability, reliability and competition. The Summit is in-person, but with a webcast component.
The Early Bird price of $195 available until Friday, February 9, 2024. Existing Breakfast Club Members take an additional $100 off the in-person event.
Sign up for the Broadband Measurement Summit, and visit the event page for updated information about panelists, keynotes and sponsors.
Broadband Mapping & Data
NTIA Endorses FCC’s Proposed Increase of Broadband Speed Benchmark
The FCC sought comment on upping the definition to 100 * 20 Mbps.
WASHINGTON, January 3, 2024 – The National Telecommunications and Information Administration is backing the Federal Communications Commission’s proposal to alter the definition of broadband to increase the speed benchmark.
The current definition, set in 2015, requires a speed of 25 Megabits per second download and 3 Mbps upload for internet service to be considered broadband, or high-speed internet. The commission sought comment in November on a proposal to increase that threshold to 100 * 20 Mbps, in addition to using more data sources in its assessment of broadband availability in the U.S.
NTIA officials met with commission staff on December 21 to express support for the move, according to an ex parte letter the agency filed last week.
“We support the Commission’s proposal to raise the speed threshold for fixed broadband to 100 Mbps downstream and 20 Mbps upstream,” the agency wrote, saying a higher benchmark would better reflect user needs and bring the standard in line with the Infrastructure Act’s Broadband Equity, Access and Deployment program, which the NTIA is tasked with managing.
That $42.5-billion broadband expansion effort already has a 100 * 20 Mbps benchmark, meaning infrastructure funded by the program will be required to provide at least that speed, and areas currently receiving slower internet will be eligible to be served with BEAD funded infrastructure. Homes and businesses receiving less than the current FCC benchmark of 25 * 3 Mbps are given special priority.
The commission is required by section 706 of the Telecommunications Act of 1996 to conduct annual assessments of the “availability of advanced telecommunications capability to all Americans.” In the same November notice of inquiry, the FCC proposed adding a number of new data points to that assessment, including latency, affordability, adoption, and equitable access among minority groups. That will partly be facilitated by the commission’s new Broadband Data Collection database, which has more precise information from internet providers.
The NTIA endorsed all of that as well, writing: “The Section 706 inquiry has the potential to serve as an important indicator of our nation’s progress toward achieving digital equity, and it will be best equipped to do so if it examines the available data on a wide range of challenges in this field.”
The agency added that it is working on a project with the Census Bureau to estimate broadband adoption in small geographic areas.
Industry response
In comments to the commission, broadband industry groups expressed broad support for the 100 * 20 Mbps benchmark, but some disagreed on the commission’s proposed long-term goal of 1 Gbps * 500 Mbps – something the NTIA did not touch on.
CTIA, a trade group representing wireless providers, wrote that while the commission noted some situations in which users require more than 100 * 20 Mbps, “none of these justifies a fixed broadband benchmark above 100 * 20 Mbps, even as a long-term goal.” That’s a view shared by WISPA, an association of wireless broadband providers.
NTCA, which represents small and rural broadband providers, advocated for an even higher long-term goal, but did not specify an exact number. Trade group INCOMPAS pushed for setting the download benchmark to 1 Gbps now, rather than in the future.
USTelecom, another broadband industry group, said the long-term 1 Gbps * 500 Mbps goal would be impractical, as the only technology capable of providing those speeds is fiber-optic cable.
“There are locations where deployment of fiber is not practical now and may never be,” the group wrote in comments to the Commission.
CTIA also opposed adding non-deployment metrics like adoption and affordability to the 706 inquiry, arguing that reporting requirements for existing Universal Service Fund programs are a better venue for assessing them.
This story was updated to reflect the current definition of broadband, 25 * 3 Mbps.
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